The Position
This is a key role within our Internal Finance Team and is responsible for ensuring the timely payment of debts. This role is critical to maintaining healthy cash flow and fostering positive client relationships through proactive debt management.
You will be responsible for reviewing aged debt reports and following up with clients at key timelines to ensure that invoices due are paid. In addition, supporting the Internal Finance Team with additional duties to support your knowledge and professional development.
An outline of the job and what it will entail is stated below:
- Review aged debt reports regularly Identifying those clients who have debt outstanding.
- Identify and contact clients to discuss how they will pay their outstanding debts. Follow up with clients will be through phone calls, emails or letters to notify them of overdue invoices.
- Where appropriate agree with the client a meaningful debt repayment plan and follow-up on a regular basis to ensure payments are being made.
- Ensure full and proper notes are made of conversations with clients and what has been agreed regarding any repayment plans.
- Produce periodic reports regarding overdue invoices, monies recovered, period of time it took to recover the monies and what repayment plans were put in place.
- Where appropriate liaise with the Client Manager who will support with the recovery of the client’s debts.
- Review, approve and send sales invoice in XPM and Xero to ensure related firm policy is applied. Pay cheques or deposit cash into the bank if necessary.
- Take card payments for clients; Set up direct debit mandate for new clients if necessary
- Pay cheques or deposit cash into the bank if necessary.
- Take card payments for clients; Set up direct debit mandate for new clients if necessary.
- Any other duties commensurate with this level of position as requested by any of our Directors.
About you
- Have exceptional communication skills both verbal and written for liaising with clients and colleagues.
- Have meticulous attention to detail and organisational skills.
- Be able to work independently but also as part of a team and help others when required.
- Conversant with all Microsoft packages. Ideally although not essential have current experience of working with Xero.
- Be resilient and have ability to work under pressure.
- Knowledge of Xero and IRIS is desirable.
- Willingness to learn new skills and adapt to change of processes.
Qualifications
- Hold GCSE Maths Grade 6 or above, or the equivalent.
- Have a minimum of 2 years’ experience of credit control within a professional services organisation.