The Position
The main responsibilities of the Support Services Assistant are to ensure timely collaboration with internal stakeholders to ensure efficient delivery of customer service to our Dunkley clients. The position will support the Support Services Manager to handle various administrative tasks. This position plays a critical role in ensuring efficient and effective support services to enhance the overall operational performance.
An outline of the job and what it will entail is stated below:
- To support the Support Services Manager to conduct assignments in accordance with Dunkleys’ procedures.
- To support the Support Services Manager to complete and submit assignments and returns for all clients within their portfolio by internal and external deadlines.
- Liaise with the sub team / Job Managers, Assistants/Seniors appropriately to see how processes can be streamlined and job requirements are clearly understood.
- To oversee and provide admin support to the wider business.
- Process Improvement: Assist the Support Team Manager when needed to Continuously evaluate and improve support processes and procedures to enhance efficiency and quality.
- Support the Support Services Manager to implement best practices to streamline workflows within the team.
- Support the Support Services Manager when needed to allocate resources effectively to meet departmental goals.
System Development
- To ensure all assignments are performed at the appropriate time and both internal and external deadlines are met.
- To set out a job plan to complete these assignments with a view to making the task as straight forward and efficient as possible.
- Recommending improvements to processes and leading with development projects.
New Business Development
- To form good professional relationships with clients, creating an environment whereby clients feel happy to refer their contacts to.
- To actively endeavour to make non clients aware of the services and benefits that can provide.
- To build own network of professional contacts and encourage referrals.
- To assist with business development events as required.
- Liaise with Potential new client leads as requested.
Qualifications
Methodical and accurate copy typing and proficient in the use of:
- Microsoft Office
- Word
- Outlook
- Excel
- Xero
- IRIS
Further Responsibilities
- Support the Reception with clerical duties
Dunkley’s is committed to providing a supportive and collaborative work environment where employees can thrive and grow professionally. Join our team now and make meaningful impact in the financial success of our clients!
Benefits
- Flexitime
- Free Parking
- Weekly Fresh Fruit
- Socials
- Quarterly Pizza Delivery for all our staff
- Employee Assistant Programme
- Paid Overtime
- Pension
- Life Assurance
- Discounted Sporting Events
- 25 Days holidays + Bank Holidays (Pro-rated)
- Extra Christmas Holiday Day (Dunkleys Day )